Exquisite Depot accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received and expedited shipping orders, such as Priority and Express shipping, are elevated in priority to meet the delivery deadline. Exquisite Depot ships to all 50 U.S. states and follows the standard methods available by USPS, UPS, Fedex or DHL.

Orders placed are usually processed and shipped within 2-6 business days from the time the order is placed. Priority and Express orders placed before 02:00 PM EST will be processed and shipped out the same business day. Priority and Express orders placed after 02:00 PM EST will be processed and shipped out the next business day. The day an order ships does not count as a day in transit. Orders placed from Friday to Sunday will be processed the following Monday and shipped within 2-6 days.

*Subject to change due to COVID-19 safety restrictions, courier pickup limitations, production shortages and force majeure.

Track Package

Domestic orders are shipped via USPS, UPS, FedEx or DHL base on our discretion. When your order ships from our warehouse, we send you a shipping confirmation email including your tracking number. Our automated system will send you automatic updates, however for more accurate tracking, we recommend using the couriers website. All orders will ship with a tracking number and most items will require an adult signature upon arrival.

Refuse Package

If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the following:

• Original and return shipping costs.
•  (International orders only) Duties, taxes and other customs charges that are incurred on the package for both the original and return shipments.

The amount of these charges will be subtracted from your merchandise refund.

Lost or Stolen Packages

If the package shows delivered to your address, but is missing you must report to us within 2 weeks of placing your order (domestic shipments) or 4 weeks of placing your order (international shipments). Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available.

We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.