REFUND & RETURNS

we’d love to hear your feedback or answer any questions you may have.

FAQ

How do I return?

  • Send a request for returns through your account with your order number and return reason details.
  • You will get a confirmation email with the shipping guidelines once the return request is approved.
  • Returns are not accepted without an RMA number and approval.
  • Dropoffs are not accepted without RMA.

Are there any charges for return?

  • Original shipping charges will be deducted from the refund. (Depending on the reason. RE: The free shipping we provided).
  • You are responsible for the charges of the return shipping. (Depending on the reason)
  • Returns must be in the original box and in new condition. A restocking fee of 25% will apply to your refund outside of these conditions. (Depending on the reason)

You can return your items within 30 days of receipt of your shipment.

  • The product must be in the same condition as received.
  • In the original packaging with original packaging material.
  • You must pack the original packaging with a new box if the packaging is damaged. (Insurance reasons)
  • Do not write on the original box -use clear packaging tape or painters tape only.

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5 business days. 

PLEASE NOTE

Every effort will be made toward customer satisfaction irrespective of our policies. Your results with our us is crucially important. Please reach out to us so that we can assist you in getting the results you want!

Returns

30-Day Return Policy. All items warrantied for 1 year through us.

Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund once confirmed.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, which will post within a certain amount of days back to you.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

If you still have not received your refund yet, please contact us via chat.

Then contact your credit card company once we have confirmed a credit.

 There is often some processing time before a refund is posted to your account.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a message via chat with your order number.

Shipping returns

To return your product, you should request to receive a return label from us to print and mail your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us via chat for questions related to refunds and returns.